Q. How long does it take for an order to ship?
A. Typically all orders ship within 48-72hrs of receipt of payment.
Q. Does iPuff ship outside of the US?
A. Currently iPuff only ships within the United States. We are, however, looking to ship internationally soon.
Q. How long does the Vapr1 battery last?
A. Typically the Vapr1 battery lasts 1-2 days depending on the user.
Q. How do I clean my atomizer?
A. To clean the automizer hold the pen upside down while activating the heating element for approximately 3-5 seconds only. This should allow for all excess material to flow out of the core. A Q-tip and rubbing alcohol can then be used to clean the exterior and interior of the atomizer. Be sure to avoid touching the coil itself. Q-tip and rubbing alcohol can also be used to clean the inside of the mouthpiece. See manual for further information on how to properly use your vaporizer.
Q. What if my battery light is on but there is no vapor?
A. As long as the atomizer hasn't been damaged this is usually an easy fix. Remove the atomizer from the battery, check the contacts on the battery and confirm they are both standing straight, at equal height and clean of any foreign matter. Second, clean the contact on the atomizer, spin the direction from how it was last on, firmly re-secure the atomizer to the battery making sure there are no gaps between atomizer and battery. Push the activate button and check. If problem persists, repeat prior steps and try again. Also, test the battery with other atomizers. Sometimes varying voltage effects the atomizers differently depending on age or lifespan of the iPuff vape pen.
Q. How do I fill the liquid atomizer?
A. To fill the liquid atomizer, remove black tip and fill liquid into compartment until half full to three quarters full. It will take a couple of strong puffs to get the atomizer primed and ready to go!
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